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Professionals.
Agent's Friend, agentsfriend.com are owned by:
VMAX CO., LTD.
info@agentsfriend.com
Payment
We accept VISA, MasterCard. Cashier's check, money order and personal check are also accepted,
however, the shipment will be delayed 5-10 working days for the check to clear. We charge $25 for
any returned check.
As a routine, we verify the shipping address with cardholder's bank record. If your order is shipped
to the address different from billing address, you may be contacted by a Agent's Friend's
representative for further verification. Please always provide your address and phone number that
match the records of your credit card issuing bank to expedite the ordering process.
Sales Tax
No sales tax is applied on the orders shipped outside of California. However, California residents
need to pay 8.25% sales tax.
Shipping
All confirmed orders are usually processed within 24 hours (excluding weekends and holidays). If the
order is out of stock, you will be notified within 24 hours. It takes 2 to 7 business day for your order
to arrive on ground shipping. A tracking number will be send to you by email as soon as your order
is shipped.
You have options to select different shipping methods at the time you place order. The UPS ground
shipping is limited to the residents of continental United States. If you live in Alaska or Hawaii, the
shipping methods are restricted in air (UPS 2nd day air). Currently, we do not accept the orders out
of the United States.
Satisfaction Guarantee
Agent's Friend offers 30-day money back guarantee. If you are not completely satisfied with your
order, you have the options to return or exchange it (less the shipping charge) within 30 days from
the date of receiving your order.
Return and Exchange
1. Defective return and exchange:
If your order arrives defective or becomes defective within 30 days, you have the options of getting a
replacement or full refund. To obtain a replacement, please send the defective unit back. As soon
as we receive the defective unit, the replacement will be shipped to you (usually the same business
day) by ground. To get a refund, please send back your defective unit with original box. After we
inspect the return, we will issue you a refund.
During the 90days warranty period, if anything goes wrong, you can always send the product back
to us for repair or replacement if repair is not possible. Please send us an e-mail at
sales@agentsfriend.com for details
2. Non-defective return and exchange:
20% of re-stocking fee will be applied to the non-defective returns after 30 days Satisfaction
Guarantee . For the exchanged order at equal or high price, the re-stocking fee will be waived.
Please send us an email at sales@agentsfriend.com for the instruction of return or exchange.
Refund
Normally, Agent's Friend issues a refund within 5 business days of receipt of your returned
merchandise. The payment method could be either a company check or a credit to your credit card,
depending on your payment method.
Privacy Policy
Agent's Friend online does not distribute or sell your personal or credit card information to any third
party. A security server (SSL) technology is provided by YAHOO to protect your personal and credit
card information from being intercepted.